Refund Policy

At VERONASPORT LIMITED, we are committed to ensuring customer satisfaction. This refunds policy explains your rights and our process for returns, exchanges, and refunds.

Returns
If you are not satisfied with your purchase, you may return items within 14 days of receipt, provided they are unused, in their original condition, and with all packaging and tags intact. To initiate a return, please contact us at support@veronasport.co.uk with your order number and details of the product you wish to return.

Non-Returnable Items
Certain items are non-returnable, including but not limited to:

Gift cards
Customized or personalized products
Products that have been used, worn, or damaged

Faulty or Damaged Items
If you receive a faulty or damaged item, please notify us within 7 days of delivery. We will arrange a replacement or refund after verifying the issue.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be credited to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges
We offer exchanges for size or product replacement, subject to availability. Contact us at support@veronasport.co.uk to request an exchange.

Shipping Returns
Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly sent. We recommend using a trackable shipping service to ensure your returned item reaches us safely.

Contact Us
For questions or assistance regarding returns and refunds, please email us at support@veronasport.co.uk.

Address: Unit 118, 15 Pollard St E, Manchester M40 7FS.
Company number: 16178883